Worst Service & Inconsistent Policies from Cash Crusaders Sunnyside

Cash Crusaders Sunny Park has shown me the most unprofessional and inconsistent service.

For three months I’ve been paying interest on my laptop and Apple Watch without fail. Today, I travelled all the way from Johannesburg to Pretoria to collect my Apple Watch, only to be met with nonsense and double standards.

When paying interest on my laptop, they only asked for my ID number. I gave it, and the payment was accepted without issue. But when I wanted to collect my Apple Watch (which belongs to me and which I am paying for), suddenly a physical ID was “mandatory.”

How does this make sense? If you can take my money with only an ID number, why can’t you release my goods under the same condition? I even provided a copy of my ID via email, which they printed, but the manager refused. I was physically present in your store, but still treated like a stranger.

The manager’s so-called “solution” was laughable. I was told if I lost my ID, I should go to the police, get an affidavit, and come back tomorrow. That’s unacceptable, especially for customers like me who travel long distances. Why must I waste more money and time because of your inconsistent rules?

This is not how you treat paying customers. Instead of helping, you made the process difficult and left me stranded. It feels like you are happy to take my money every month but will find every excuse not to return my property.

Cash Crusaders Sunnyside your service is disgraceful, your policies make no sense, and your staff lack basic customer care. I will never recommend anyone to do business with you.