Worst service ever from the shop right through to the head office.

I’m posting this because I feel I’ve been ill treated enough. I went to the shop (Cash Crusaders Pretoria CBD Cnr Schubart and Church) to return my playstation during the week of the 15th of May 2019. When I got there i was told by the sales lady at the till that they closing and cant assist me on the matter.

Two weeks later i went to the shop again to return my playstation Siyabonga and the same sales lady by the till said they were closing and i should come back tomorrow, i literally begged them to assist me as i work 12 hours everyday and might miss out on the warranty window period.

Fine they took my Playstation 4 but refused to take the Joystick, when I asked why i was told that the Joystick does not have a warranty.

My concern is that I was not informed of this when I purchased this I wouldn’t have taken it without warranty, what I was told is that for all the used products I have 6 months warranty and for the new ones I have a 12 months warranty.

I called the head office on Friday 31st May 2019 on the above matter they promised to get back at me before end of business of the same but failed to.

I sent an e-mail to the head office in joburg ********** ********** on Monday the 3rd of June 2019 till today no one has called me regarding the issue.

I than went on to post about it on twitter, where Samantha Williams (Social Media Assistant) forwarded me her e-mail and asked me to send through the complain to her, i did and she rep**** to my email by saying she will forward it to the ops department that was on the 5th of June 2019.

I have tried every lenient and reasonable way to sort this out but unfortunately it has come to this, my biggest concern is that i still have appliances bought at the shop and is this the kind of treatment i will receive every time I return something?

Tel: ********** 100