WORST PLACE TO BUY GOODS FROM STEELEDALE

Bought a Dixon TS-M706E 7' tablet from the Steeledale branch on 19/02/2020. Day 2 it started giving glitches and day 6 it shut down completely and wouldn't charge. Took it back to the store and asked for a refund as per the guarantee but we're told that they need to send it to check if it was a user error or a manufacturing error before anything can be done. I refer to the policy as stated on the slip We request that you return out of box faulty goods during the first 7- day period which will be replaced refunded or repaired at our cost subject to the following exclusions. I wanted my money refunded no can do I have to wait 3 weeks to see what was wrong.. 3 weeks?¿??????? After waiting nearly 5 weeks I returned and found they had the tablet repaired and refused to refund me money after countless calls to the regional offices and promises that it will be refunded this did not happen as the owners got rude and obnoxious and told me that head office must send them a credit note before they can do anything. And countless calls folllowed again where the regional said that they don't issue credit notes. Lockdown started and when we went to go and sort it out on when the shop was open lo and behold the fight starts from scratch....... . We have now taken the tablet even after being refused to see the technicians report of what was wrong and guess what will happen should it break again within a week???? How can you even allow people like these to own franchises????? Rude, obnoxious and when they get shown that they were wrong they get aggressive and try to belittle you as a customer in front of others. I have previously done a complaint on Hello Peter and several people and friends have seen it and have now said they won't be going to buy from any cash crusader shop. You have lost a few customers by way of this owners actions already and will be losing more