Worst online experience ever

So I bought a Makita polisher from Cash Crusaders George western cape on the 01/10/2020 inv num [Order #307559] On the 02/10/2020 I called them to get all the necessary details for the courier I was going to use as I am from Pretoria The sales Oak then took my details to get back toe after 3hours I called back and he said he tried calling me. But apparently my phone was off He then notified me the polisher has been sold previously and was returned cause there was something wrong with it. They send it for repairs and it was uneconomical to repair All he asked for was my details and of course banking details so he could arrange for a refund Today is the 07/10/2020 and after endless calls to the cape Town head office speaking to the online sales department and even more emails to Mr J Hills Owner of the 2 cash Crusaders in George the only answers I have received is that they will get back to me have spoken to 4 different people now already and I had to. Call them back the. Next day just to speak to someone else the. Most irritating part is that it takes this long as we're it took me 5min to make the payment and then how can your system show stock if it's suppose to be written off I am so naar with these ppl I don't. Even Wana go to my local cash Crusaders either cuz what wil there system and stock levels be like and how long before someone on the. Floor actually helps me you guys should. Be ashamed of your low standards esp for a company with a nationwide retail mark and still opening franchises aswell its a shame

Your online store won't see me anytime soon again I'll be to scared to buy I'll first have to call and make sure the. Stock is really available and that defis the purpose of online shopping