Worst customer service and no feedback!

We brought a bosch fridge freezer on 29/06/2024 at Cash Crusaders Raslouw Centurion. It didnt freeze, we requested under their warranty to fix it. On 6 July they would have sent someone to take a look. No one pitched. Later the afternoon at 17:16 they said the saw my message late will come tomorrow. On Saturday 7 July 2024 I send them a msg what time are they coming I need to go to town. No reponse. On Sunday 8 July they phoned and fixed but we should call if there is anything else. Good on Tuesday I send a whatsapp that it is giving problems again. *No Reponse* I then at 10am phoned their branch manager Ntombi I asked is your whatsapp working cause no one replies. She said it working I gave her my concern ans dhe said someone will came out to assist. Wednesday also no feedback! Today Thursday I send a reply to her whatsapp at 06:22 Ntombi, so yesterday I took off from work from 14h00 as you said they will came ofter 15h00.

*NOTHING UNTIL THIS MORNING*

I AM GOING TO ESCALTE THIS ! FROM GOOGLE REVIEW TO HELLO PETER

I WILL ALSO KEEP YOU AND CASH CRUSADERS ACCOUNTABLE FOR MY FROZEN FOOD THAT WENT OFF.

Empty promises since the 1st day.

Her rep**** came back at 07:22 Morning mam I know you angry which I understand and the send someone to check the fridge and they never tell me that they did come yesterday I will call them once am at work then I will come back to you

At 12:00 my msg was. Do you only start working after 12 or tomorrow or next week. I am still awaiting

At 12:11 she rep**** Hi mam they told me they are coming today and the will call you

At 15:48 I sent another msg It is almost 16h00...

Still no reposnce

There is no fairness or customer service When you phone them no telephone etiquete rudeness overule custumer service.

When will this be resolved