Worst Customer Service

<p>On Friday the 19th of June I went to Cash Crusaders 14th Ave. The staff was very helpful in my purchase of 2 items. Friendly and we still made some jokes at the counter. I paid for my goods, and then I left the store. It was around 17:15.<br /><br />That very same evening I wanted to fit the one fitting that I bought ( a simple wall mount tv bracket), but the only ***** that was assembled with it was so tight I do not even think a Jack Hammer would have loosened it. I packaged everything to go and exchange it. When I took the change out of my pocket I realised that I never received a slip. I even told the cashier to keep the 10c as it just creates more change in my wallet.</p> <p> </p> <p>The next morning I returned to the store and all the staff recognised me from the previous evening. I am a peoples person and work in a very emotional industry so joking with people is on of my strong points and it usually leaves an impression. I explained to the staff that I did not receive a slip and they all stood there looking at me with disbelief. I said to them to ask the manager to look at the cameras as I would really not lie about this and I just want to exchange the product. No money back or anything. <br /><br />After a lengthy debate the manager was informed. They came back to me and told me that he said - no slip no exchange. I must say the attitude of even the staff immediately changed towards me. Then suddenly the manager makes his appearance. Clearly frustrated and not very willing to assist without even greeting me, said NO slip NO exchange. I said to him that he is rude and I think he must just listen to my side of the story and if he just takes the time to look at the cameras he will see that I did not receive a slip. He asked me what time I was in and I informed him. A bit later at that stage, but that could be rectified if he just had the decentsy to at least great the person paying his salary. <br /><br />He turned his back at me and said - he does not have time for this nonsense. Then clearly my credibility is taken into account. I took the item, bought a new one and demanded for a slip. Then the cashier even had the cheek to tell me they dont have 20 cents to give to me with the change. I said in no uncertain terms, that they have just called me a **** and now they are *****ing my money as well. And I noted to them that I will report them. I have reported this to their head office, and guess what - NO REPLY. <br /><br />As mentioned I work in a highly driven emotional business and is client orientated and not even to mention customer service. I don't want a reward. I want a apology and proof that I did not receive my slip, my product to be refunded to me because I bought a new one and I want other people to experience customer service in the future. <br /><br />If I have to go to different platforms with this I will do this with pleasure. </p>