BM
Benevolence M

1 reviews | Active since Jun 2017

22 Jun 2017, 18:51

Worse service ever and selling goods under falsified info

<p>We bought a pair of speakers ( 2400watts) on Thursday the 15th of June at a cash crusaders in Randfontein to add to 2 speakers ( 800Watts ) and we took them to church but only used them Sunday the 18th of June but only for them to play for less than 10 minutes. </p> <p> </p> <p>When we bought them they were reduced from the original price , they have been used for display purposes from April until we bought them . We thought that we would be given those that are in box but were told that they're still new and wont have a problem which we did. </p> <p> </p> <p>We are using the old dixon 8 channel mixer which is according to them the correct mixer for the speakers but they got burned . We took them back to the shop to enquire of what happened and we were told that they're going to take them back to the manufacturer to check what happened and we we're the ones who burned them but the 800Watts speakers are still fine .</p> <p> </p> <p>Its either the labelling is falsified , we were sold old used speakers that have been used for some time . Now we must pay a hefty amount almost equivalent to buying another speakers. The owner Mr Henk says that there is nothing he can do we have to pay if we want our speakers working since we are the one who burned them as he wasn't there when it happened. How can we burn our goods then come back and complain </p> <p> </p> <p>Where's the honesty and integrity of cash crusaders, where is the customer satisfaction coz since you took our money then we are fools to you </p> <p> </p> <p>I regret ever knowing this lying and cheating franchise with every bone in my body and are we given this treatment by the owner Mr Henk coz we are blacks</p>

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Replies (8)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply23 Jun 2017, 08:02
Official

Hi Benevolence

Thank you for taking the time to bring this matter to our attention.

Your complaint has been escalated to our Operations and Regional Manager in Gauteng.

Regards,

Alaine Rossouw - Marketing Manager

Cash Crusaders Franchising
Cash Crusaders Franchising's reply23 Jun 2017, 08:02
Official

Hi Benevolence

Thank you for taking the time to bring this matter to our attention.

Your complaint has been escalated to our Operations and Regional Manager in Gauteng.

Regards,

Alaine Rossouw - Marketing Manager

Cash Crusaders Franchising
Cash Crusaders Franchising's reply23 Jun 2017, 08:05
Official

Hi Benevolence

Thank you for taking the time to bring this matter to our attention.

Your complaint has been escalated to our Operations and Regional Manager in Gauteng.

Regards,

Alaine Rossouw - Marketing Manager

Cash Crusaders Franchising
Cash Crusaders Franchising's reply23 Jun 2017, 08:25
Official

Hi Benevolence

Thank you for taking the time to bring this matter to our attention.

Your complaint has been escalated to our Operations and Regional Manager in Gauteng.

Regards,

Alaine Rossouw - Marketing Manager

Cash Crusaders Franchising
Cash Crusaders Franchising's reply23 Jun 2017, 08:27
Official

Hi Benevolence

Thank you for taking the time to bring this matter to our attention.

Your complaint has been escalated to our Operations and Regional Manager in Gauteng.

Regards,

Alaine Rossouw - Marketing Manager

BM
Benevolence M's update23 Jun 2017, 10:16
Reviewer Update

So what will be the way forward as the speakers were bought to be used for our church services and now it as if all the money was flashed down the drain.

Does this mean that this Sunday, I won't have sufficient speakers or my money to make a plan to get myself speakers ?

Please let there be a solution fast

Cash Crusaders Franchising
Cash Crusaders Franchising's reply23 Jun 2017, 11:49
Official

Hi Benevolence

Apologies for the multiple responses, we seem to have some Internet issues at the time of my initial response.

Our Operations Manager will be contact asap.

Regards,

Alaine

BM
Benevolence M's update26 Jun 2017, 10:12
Reviewer Update

Hi

I have been waiting for a call and still haven't heard from you , even though I hoped to have this issue resolved before any further steps can be taken .

With all the valid proof that I have it will not end , for all points back to selling goods which either the manufacturer or cash crusaders is aware of the falsified info concerning the speakers.

I want answers asap