We treat our Customers with Disrespect, Embarrassment and False Accusations - Welcome to our store!!

<p>I bought an Apple iPhone 5C at this branch on 30 September 2016. The consultant Butho could not be bothered to find the correct charger and insisted I take a USB cord instead, without a 2 point plug adapter, that or don’t take the phone. After an hour of arguing, I had to settle for this USB cord as I had no other means of charging this new phone once I get home. This USB cord was not tested in the store as "they were too busy".</p> <p>I have been having nonstop hassles with this cord and it in fact has not been functioning and charging my phone properly. Last night, 17 October 2016, this cords charger point broke off in my phones charging point. After having to take it to Vodacom to fix, I took this broken cord and broken tip back to Cash Crusaders Alberton, with the receipt.</p> <p>After finding Butho and explaining the problem he could be even less bothered to assist and replace the cord, which in the first place was not the correct charger. After telling me it’s not his problem and embarrassing me in front of all the other customers and staff, he walked away and said I should just buy another one. I then called for the store manager.</p> <p>I waited 15 minutes for the store manager to finally come and show his face. He did not greet me, he did not introduce himself to me, he was not wearing a name badge, and when asking for his name, he said it doesn’t matter?????? So I explained the whole story again and will this man then start raising his voice at me telling me I am a **** and a *****, I did not get this cord from his store (clearly noted on the receipt) I am trying to "pull a move" I should have brought the phone with the broken off tip to him to fix (as proof???) not Vodacom, and if I want a new charger I must pay. I explained the situation again, when I purchased this phone, the consultant did not give me an original iPhone charger with a cord and 2 point plug adapter.</p> <p>Then Butho (consultant) appears and in front of everybody, staff and customers at the front desk, tells me I am a ****, he gave me all the accessories with the phone neatly in a box.(still waiting for this box) He does not recall giving me this USB cord and I must go (clicking his tongue at me and waving me in dismissal)????? I answered and said to him I am willing to go to court with this, is he willing to testify and make me a ****, quick to make the sale, but useless to help with issues afterwards. After another 20 minutes of embarrassment of being called a ****, in front of staff and customers by the store manager and Butho, both of them now talking over me, waving fingers in my face and not giving me an opportunity to speak, I then said, I am a customer, do I not have the right to speak? More abusive comments were made. I then decided to let it go, take the damaged cord and go to Head office. Only then did the manager try to calm the situation and had the cashier hand me a proper iPhone charger cord with a SAMSUNG 2point plug adapter. (Speaking in his language so I could not understand what is further being said about me.)</p> <p>I will never ever support this business group again and I will post this review on every social media I can possibly find.</p> <p> The worst branch, so called store manager and sales consultant ever!!</p>