We Don't Care About Your Goods

So I went to Cash Crusaders to get a loan against my goods, but when I went to pay back the cash and get my goods back I found they had been damaged, and the guy who was helping me said there's nothing they did to the speaker it was probably damaged when I brought it in, however, it was checked and they said they would have never accepted the speaker if it was damaged. So now I have a broken 15\Pioneer Champion Series Sub in my car and they don't care - is this right? Morally and even as a business practice this is not ok