WARRANTY ****

I bought a Dixon MS-K11 Bluetooth headset on the 15/07/23. Today the frame of the headset broke. I contacted the store and they told me it's my fault and that they are not going to replace it. And now the store is telling me I need to bring it in and wait 21 days.

So now I want a new headset or I want my money back.

My partner bought a headset in 2018 from cash crusaders it broke in May of 2023. Hence I went back to cash crusaders to buy another headset.

Now I'm using it for a month and it breaks. I'm being told that it's an end user fault. I know how to look after things. So I won't go and break things to waste my money.

So my headset must be replaced or I want my money back.