KQ
Kefi Q
1 reviews | Active since Nov 2021
30 Nov 2021, 10:13
very bad service
I am not happy with how the consultant by the name of Daniel Mokoena treated me as a customer. he was not willing to help me minutes I got to their store in President Square Vaal. i enquired about my contract I made with them before instead to assist me he was telling me about if his not the one made a contract with me he don't want to help me, then i asked him to call the consultant who assisted me before then he just left me there hanging for over 30 minutes and after he got a nerve saying i can go report him he does not care.
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Replies (3)
Cash Crusaders Franchising's replyOfficial
30 Nov 2021, 10:43Good morning,
Our sincere apologies for the customer service you have received - this is not the experience we would like our customers to receive in our stores.
Please note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Our sincere apologies for the customer service you have received - this is not the experience we would like our customers to receive in our stores.
Please note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Cash Crusaders Franchising's reply30 Nov 2021, 10:43
Official
Good morning,
Our sincere apologies for the customer service you have received - this is not the experience we would like our customers to receive in our stores.
Please note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you
Our sincere apologies for the customer service you have received - this is not the experience we would like our customers to receive in our stores.
Please note that this matter will be escalated to the relevant senior management who will be in direct contact with you
Thank you
KQ
Kefi Q's updateReviewer Update
30 Nov 2021, 12:19thank you for your prompt response, i will hear from the senior manager then.
KQ
Kefi Q's update30 Nov 2021, 12:19
Reviewer Update
thank you for your prompt response, i will hear from the senior manager then.
Cash Crusaders Franchising's replyOfficial
02 Dec 2021, 13:02Thank you
Cash Crusaders Franchising's reply02 Dec 2021, 13:02
Official
Thank you