Very bad service.

We bought a washing machine two Sundays ago from Cash crusaders in Silverton and we were told it had been tested before being put up for sale. We were assured that a technician would be sent our way should we have any issues with the machine. We got home that afternoon and washed 1 load of laundry only to find that the machine is very loud during the spinning cycle. We reported this immediately the next day and were promised that a technician would be sent out. It has been 2 weeks of us waiting for that technician and calling the shop regularly to get updates. They have never bothered to give us any update. If the technician is not late, he doesn't have transport. We are tired of the excuses and would just like to return the machine for a refund at this point.