very bad customer service and lack of communication

I loaned my fridge to Cash Crusaders Jackal Creek and have been gone for about 4 to 5 months. I've been extending my contract online, which was an excellent service. When my contract expired in August, I picked it up late and did not extend it on time. I texted the store on September 3rd and spoke with Wian, who allowed me five additional days to extend. I mentioned to him that I am away and will attempt to find someone because I don't know many people and don't trust them with money. Wian never gave me any other options than to find someone who would go to the store and pay. Cash Crusaders in Edenvale went out of their way to provide me with an EFT payment option, which I do not understand why Jackal Creek Cash Crusaders did not. I texted the store on Sunday to let them know I couldn't find anyone who would come through and pay. Nobody bothered to react to my text, and when I called Wian on Monday morning (September 9th), he informed me that they had already released my item and that I would have to pay R7000 if I needed it. He then informed me that he runs a business and that I should be satisfied with the option he provided. Now I'm told that I've lost my fridge, which belongs to the store since i signed contract. Cash crusaders in Jackal are quite pleased with selling my fridge and never helped me in any way to avoid me losing my item.