UTTER ****

On the 9th of January 2015 my husband and I took his Christmas gift a playstation 3 to the Brixton c.c branch on a buy back. All was well and good, I paid the interest charged at the end of January and when I called them yesterday to explain that I couldn't make it sunday to pay it but that I will be coming in today 03/03/2015 AFTER WORK it was explained to me by Florence that this was in order as I wasn't all that late. I called the store to confirm now that I'll be in after 5 today as I knock off at 5 and due to transport constraints I cant get there earlier, first I'm told no they close at 5, when yesterday Florence said I can be there by 5h45? THEN the manager continues to tell me no the ps3 was more than likely put on the selling floor as I'm a day late, AND that the staff don't have the authority to make the kinda arrangements with me that they clearly did. According to Florence I said I'd send someone, how is that possible when I have no one to send? This is utter **** and I don't appreciate being made out to be a ****. I WANT THIS MATTER RESOLVED ASAP.