ML
Machael L

1 reviews | Active since May 2021

20 May 2021, 15:33

Useless Cash crusades

I bought a brand new cell phone from them on 05/05/2021 three days later it started giving me problems i then called their store to inform them of the problem and they asked me to come to the store of which i told them i am out of town and will bring the phone immediately after few days when i am back today is the 20/05/2021 i took back the same phone i told them is malfunctioning only to be told they can’t help me spoke to a shop assistant who looked like his afraid of shop policies i then requested to speak to a manager who looked like his only a front as frustrated as i was i gave them their phone and receipt and walk out of their respective store.I feel ****** cause i communicated my frustrations 3 days after buying the phone also so useless Costomer service lady that spoke to me as if their doing me a favour after loosing my hard earned money......Those useless people at that store will never see my face or my family’s faces let alone my friends

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply21 May 2021, 07:49
Official
Good Day Machael,

Thank you for bringing this to our attention. This is not the experience we would like our customers to receive.

Please note that this matter will be escalated to the senior management who will contact you directly.

Kindly advise which store in Polokwane you made your purchase at

Thank you