Urgent Complaint Regarding Unresolved Repair – Product Under Warranty

I am writing to formally lodge a complaint regarding a product I submitted for repair at Cash Crusaders store which has now been with you for 32 working days. Despite the product being under warranty, there has been no reasonable resolution to date.

According to your communication, the item was supposedly sent for repair and returned. However, the fault remains unresolved, and the product appears to have been untouched. My partner has made several attempts to follow up, including numerous phone calls and even visiting the store in person, but to no avail. This delay and lack of proper service is unacceptable.

As per the Consumer Protection Act, if a product under warranty cannot be repaired within a reasonable time, I am entitled to either a replacement or a full refund. At this point, I believe your store has failed to meet this obligation.

Should this matter not be resolved within 5 working days, I will be left with no choice but to escalate the issue to the Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission (NCC).