Unreliable and *************

Good Day I have had a item pawned at the Field street cash crusaders,a brand new laptop and the store has been looted as which was discovered when I went to make payment and get my item back.I then called customer service who had advised me the store is in red and the insurance will be settling claims.I have not recieved any communication from them until I started trying to get a hold of the relevant parties.i received response there after stating no claims have been settled.I have been doing insurance on both business and personal level for the past 15years it's my livelihood and I want to know why is it taking this long and if yourl are self insured hence this long wait or why is the process taking over 2 months.i don't even have a reference number or a persons name that is dealing it liasing with the clients affected. I would think that customer service would be a priority at cash crusaders.remember that I am being understanding however if tables were turned and I asked cash crusaders to please give me a month not to pay if I lost my job or if my company where I worked burnt down the same consideration won't be given back to me as it's a agreement we are compelled to stick by signed under consensus.This is very very very poor service for a industry of this magnitude.