NZ
Nomfanelo Z

1 reviews | Active since May 2014

17 Aug 2024, 15:51

Unpleasant customer experience

Cash crusader Hatfield, please conduct a refresher on customer service on your stuff.

I was at the store on the 16th of August 2024 when I walked in a lady with spectacles and a nose ring was right by the entrance with an unboarded attitude no greetings or to ask if she could offer assistance nothing, waited by the till while Mncube Kuyabongeka was still assisting another client while on the other side there's was a dark lady with pink lips just standing there lining on the counter.

When Bongeka was done I asked for an iPhone charger and we started talking and laughing about how I would demand the charger with the price I saw as she said shes confirming the price I thought we were just making fun of it the moment I left they started gossiping and laughing, and they made sure I hear the laugh and oh yes I did. the other part of me wanted to go back and address it but the other part thought of other customers.

I had an unpleasant customer experience.

0
Replies (2)
NZ
Nomfanelo Z's update17 Aug 2024, 15:54
Reviewer Update
Sorry please note this is for Hillcrest Cash Crusaders, not Hatfield my apologies on the incorrect information.
Cash Crusaders Franchising
Cash Crusaders Franchising's reply20 Aug 2024, 09:58
Official
Good day,
 
Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint has been escalated to customer service department that will be in contact with you shortly. 

Thank you