Unhelpful and rude staff

<p>Purchased a Samsung galaxy j1 phone on 28 Jan 2017. Since purcashed phone has been faulty. We moved houses and have misplaced the receipt. When I went to amalinda branch to advisevthem of faulty phone Tobogo refused point blank to even remotely assist me without my receipt despite explaining situation. I requested he check his system to see it was purchased and again he refused to do and pointed to a number on a sign and said I must call the number listed as he wouldn't check his system for the proof. Needless to say the phone is still faulty and I am unable to do anything with the phone - not even able to call the number on the poster. Shocking service from a well known franchise</p>