NM
Natasha M

1 reviews | Active since Oct 2018

31 Dec 2018, 14:00

Unhappy customer

On the 22nd of December i bought a second hand bike from this store for my son for Christmas, this is what he wanted. On Christmas he got a new bike as a present, so this one was not needed anymore. He never rode the one i bought. On 31 December i phoned the store to enquire about returning the bike, they said they do not do refunds but would buy it back from me. I thought this was quite unfair. The amount they offered was almost half of what i paid - their reasoning - they need to make a profit. They are making 100% profit on this while i have lost out. I am not happy about this. I understand it is not their problem that my son got another bike, but they could have refunded me the full amount, instead of taking so much back.

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply28 Oct 2020, 14:53
Official
Good day Natasha, thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. Please reference this Hello Peter complaint, the store it occurred at, and send your name and cell phone number to customerservice[at]cashcrusaders.co.za, Once we have that, we can urgently escalate this to the relevant operational manager and regional manager for resolution