unhappy client

Subject: RE: unhappy client Hi Luqman,

Unfortunately, the Lenasia branch has not been part of our franchise for some time. As such, we are unable to assist you.

Please take up this matter directly with the owner of the store or with the National Credit Regulator or the Consumer Goods and Services Ombud.

Kind regards,

to whom it may concern

i would like to share my utter disappointment dealing with the lenasia cash crusaders who are in the process

of also undergoing a name change which was a big shock as i was not informed of this

i entrusted a personal laptop in the care of Cash crusaders in may 2020

ive always been on time to renew extended date as due to the current covid saga could not take out the laptop

yesterday 29.08.2020 i was in a much better positon to take out my laptop and went in by 9:30 am

i paid the full amount to release my laptop only to be informed that my laptop is not in the store

i was really shocked as i entrusted lenasia branch with my laptop which had valuable personal information

they called me into the back and we looked through all the laptops on hand and still my laptop was not in the store

they informed me it could have been check out incorrectly to another client

no constructive effort was made to contact the client to obtain my laptop back

this i feel is very unfair as personal information was on the laptop which i needed to retrieve and now am without my personal laptop 'and no reasonable logical explanation how this could have happened

all i was told they undergoing a name change and changing the system and this is an error and they are sorry ( in all due respect this we were not informed of any name change until i got to the store and was worried about my buy back aggrement

DOES sorry bring back my data and personal information

please can this be looked into urgently as i am not satisfied with a replacement laptop

my contact details

***

please acknowledge receipt of this email as well

thank you kindly