Unfair treatment by lydenburg cash crusaders

Afternoon

I have a problem with lydenburg cash crusaders, I bought laptop on Friday 23 October 2020 with an amount of 3000 rands. When I arrived home same day I tried to open the laptop and it took about 30 minutes to open and when it finally opened it requested a password which the sales person said they removed it the time i was buying and everything is fine. So I couldn't use the laptop the whole weekend and on Monday I went to the store to request my refund since their product was not working to my satisfaction, they told me that they can't refund me while their slips states clearly at the back that they do refunds if a costumer brings back the product before 7 working days elapsed.

Please assist me get my refund. My details: MAHORI TIYANI ALBIE Contact no: *** Their Contact detail is ***

Regards