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Arrie N

1 reviews | Active since Aug 2013

28 May 2021, 08:20

Unetchical Cash Crusaders Centurion Raswlouw

Very dissapointed, i had equipment given in on a buy back, the expiry date was the 21st of May 2021,i phoned one of the ladies in store and i said to them i have transport issues and will only be able to fetch it by monday latest tuesday which is 3 days after, when i arrived on Tuesday 25 May 2021 i found that my equipment is already on the shelve being sold, i was there to buy my equipment back but was refused by Ntombi the store manager which was very rude and did not want to listen to the customers concerns, i will advise anyone to never use this store again or the cash crusaders brand, Centurion cash crusaders.After i advised that i did not have any transport they still refused me to buy my equipment back.

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Replies (9)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply28 May 2021, 08:24
Official
Good Morning Arrie,

Thank you for bringing this to our attention, our sincere apologies for the customer service you received - this is not the experience we would like our customers to receive in our stores.

Please note that this matter will be escalated to the relevant senior management who will be in direct contact with you

Thank you 
AN
Arrie N's update28 May 2021, 08:27
Reviewer Update
thank you for the feedback, i have however spoken to head office and they stated that it is up to the store manager to decide as it is independently owned, they also explained to me that there is a grace period on buying back sold items within days, but on buy back only 2 days, why is that and why was that never explained?
Cash Crusaders Franchising
Cash Crusaders Franchising's reply28 May 2021, 08:32
Official
Hi Arrie,

We will investigate this further and revert back soonest

Thank you 
AN
Arrie N's update29 May 2021, 09:10
Reviewer Update
I had recieved a phone call from Hennie to assist, the office manager at Centurion Raslouw branch phoned me to say that my item has already been sold,id like to recieve any feedback as i feel this is where the buck stops
Cash Crusaders Franchising
Cash Crusaders Franchising's reply31 May 2021, 07:43
Official
Good Morning Arrie,

My sincere apologies for the fact that your item has been sold already, i will escalate this matter even further

Thank you 
AN
Arrie N's update31 May 2021, 08:54
Reviewer Update
Good morning

Thank you i appreciate the feedback
AN
Arrie N's update08 Jun 2021, 09:05
Reviewer Update
Good morning, this is now 8 days, i have not recieved any feedback, my equipment is gone and i have no idea how Cash Crusaders will fix this
Cash Crusaders Franchising
Cash Crusaders Franchising's reply08 Jun 2021, 09:11
Official
Good Morning Arrie,

Your matter has been escalated again to the senior management who will call you

Thank you 
Cash Crusaders Franchising
Cash Crusaders Franchising's reply08 Jun 2021, 14:45
Official
Hi Arrie,

The Operations manager and the store manager has contacted you with regards to this on the day of your complaint.

Please let me know if there is anything else you require assistance on

Thank you