UNDER-WHELMED AND OVER IT

I am appalled by the "service"" from Cash Crusaders Shelly Beach. I contacted them via whatsapp to ask about the procedure of selling an item via the app, which according to Cash Crusaders website, is a service they offer. I specifically looked for this option because I do not have a vehicle and I work out of my area of residence during the week. They asked me to send pictures via whatsapp of the surround sound system I wanted to sell, which I did. I was informed that they would not take the sub-woofer as the chipboard casing had a damaged corner and they would also not be taking the three other speakers - only the 2 tallboy speakers and the amplifier. It was then arranged that they would collect the item from my house, which they did on Friday, 22nd April 2022. The staff member who collected, left instruction that I was to go to the Shelly Beach store with my identity document to conclude the sale. On Saturday, 23rd April 2022, I contacted the store via whatsapp, to ensure I would have all the necessary documentation with me before making the trip. I was then informed that they would not be able to take the system, as it was tested and the amp was found not working and there was distortion on the speakers. The surround sound system had, prior to them taking it from my house, been in use every day, the sub-woofer and all 5 speakers included. Nonetheless, it is obviously their prerogative whether or not to purchase and I asked then when they would then be able to return my system to me. This would apparently cost me R100.00. I would like to know firstly, why the system was not tested at my home, before they removed my property - the Manager has informed me that they were not able to test it. I would also like to know why I am required to pay an amount of R100.00 for them to return my property. I requested this information from the Manager this morning at 09h27 this morning and at 11h41, I am still waiting for a response. I have over the years bought items from the Port Shepstone and Shelly Beach branch - which I never will again.