Unacceptable Customer Service at Cash Crusaders, Amanzimtoti

Unacceptable Customer Service at Cash Crusaders, Amanzimtoti I need to file a formal complaint against two managers at the Cash Crusaders store in Amanzimtoti. Today, I attempted to return a faulty kettle and microphone purchased earlier this year. Upon arrival, I found two female staff members, including a manager, engaged in personal phone calls at the cashier's desk. We had to interrupt them to receive service, and their initial attitude was extremely rude. When I explained that the items had stopped working and I wished to exchange them (and was prepared to pay any difference), both the manager and her assistant rudely stated that the items would be sent for repair. During our conversation, they deliberately turned up the in-store music to an unbearable volume, making it impossible to communicate further. I specifically pointed out how rude and unprofessional this behavior was. Your staff urgently needs proper customer service training. They must learn professionalism, how to treat customers respectfully, and how to handle personal matters without negatively impacting their work. Customers are essential for your business's survival. I await your response and a resolution for my faulty items. Regards, Jana