lC
lance C

1 reviews | Active since Aug 2014

22 Oct 2021, 14:27

Tzaneen Cash Crusaders - bad service

I wanted to sell my Galaxy Gear S3 Classic watch that is worth more than R6000 but the guy working as a buyer... actually both working at the Tzaneen branch told me they will give me R800. It needs a new strap only because the strap is a little bit worn out. Further It is like brand new. The guy took his time at first and insisted on me to sit and I was not feeling like sitting down because I was driving from Phalaborwa about a hour and 30min drive. When I said and explained to him that I don't feel like sitting down his whole attitude changed and that is why he gave me such a low price I know. They refused to give me names and they did not wear any name badges. I did not even ask for the manager after being approximately a hour and 45min in the shop negotiating and begging for a better price.

0
Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply22 Oct 2021, 14:47
Official
Good afternoon,

Our sincere apologies for the customer service you have received - this is not the experience we would like our customers to receive in our stores.

Kindly note that this matter will be escalated to the relevant senior management who will be in direct contact with you 

Thank you