TM
Tyron M

1 reviews | Active since Jan 2019

27 Mar 2023, 06:26

TRULY DISGUSTED AND LEFT HELPLESS.

I am completely and utterly sickened by Cash Crusaders in Middestad Mall!!!!! I purchased a Sander at the company they literally switched it on and switched it off again after just to show that I vibrated. Upon getting home, I put it in use and 2 minutes after having it run then it switched off, at first I thought it might be loadshedding and my wife though so as well only to find out the Sander stopped working. I then was unable to return it due to the fact that it was the national strike and they were closed the day after was the public holiday of which I kept looking for the guy that assisted me but that of course was a whole runaround only to get him 2 day after the public holiday. Then I get told why am I only returning it now and I can't get a refund bare in mind it's within 7 days and after him seeing himself that it not longer works still refuses. I paid R400 for something that I really required for work purposes now not only am I not working, I've traveled all the way from Grassy Park to Bellville the entire time daily as I needed to have the matter resolved. Due to Cheslyn's non willingness to assist me I literally gave him the Sander and told him it is fine I don't want it he can have it and left because I was so hurt and disgusted by how nobody was willing to help me resulting in me now no longer working as well. THANKS ALOT!!!!!!

0
Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply28 Mar 2023, 11:02
Official
Good day,

Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive.

Please note that your complaint has been escalated to senior management who will be in contact with you.

Thank you.