NC
Nicky C

1 reviews | Active since Jul 2020

02 Apr 2024, 20:48

TOTAL SHARKS

I signed an agreement with cash crusaders lambton on 4 January 2024 against my brand new Xbox S Series 512GB (sealed in its original box) for an amount of R3000-00. I then within this month I contacted Cash crusaders to find out how I make payment towards my account, I was then advised that I go online and create a profile with my ID number linked to the agreement and make a payment towards the agreement account online, this will then result in my agreement being extended. As attached on my emails to them - 1st Proof of payment dated - 3 February 2024 an amount of R691.65 was paid with Payment Reference (As provided on my account agreement details online). I then made a 2nd payment as per the attached on my email to them dated - 29 February 2024 for and amount of R1000-00 with Reference (Again as provided on my account agreement details online. Today 2 April 2024 I contacted Cash Crusaders to enquire when I can make my last payment in order to collect my property and I was then informed my Xbox has been sold as my agreement has expired (without notification to me that my property is being sold) . Where in any credit act does it say that an item can be sold while it is being paid for by the rightful owner? By law I have not missed a payment and I have paid my debts as set out in the National Credit Act. I want this resolved. My property was ********ly sold while I have been making repayments of my property. I have blocked my console to prevent any use/access from a third party (Cash Crusader buyer) and I will be reporting my Item with all supporting documentation and proof of payments as ******. On my attached proof of payments you had NO legal right to sell my property when I am making repayments. I want my original property back in the condition it was handed to Cash Crusaders Lanbton ( as I was making the last outstanding payment today, when I found out you already sold my property!!!!!!!!!!!!!!!!!!!!!!!!!!!! Nkosi Thulisile release stock without any right! I will report you and your branch on Hello Peter and all head offices!!!!!!!!!

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply03 Apr 2024, 12:29
Official
Good day,
 
 Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive. Please note that your complaint has been escalated to customer service department that will be in contact with you shortly. 

 Thank you