ML
May L
1 reviews | Active since Jan 2023
25 Jan 2023, 14:25
THIS PLACE STOLE MY MONEY
Don't buy phones from them! The specs advertised online are INCORRECT. I still bought the phone. A week later, it's riddled with defects and actually broken. They initially refused to allow me to return the device. Eventually, the manageress, Ibtishaam, came out and told me they would order a new device and be in touch regarding delivery on Monday. It is now Wednesday, and these people have not fulfilled their promises. So one not only has to contend with blue collar ********* robbing us of phones, but also white collar ****** "selling" us take phones.
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Replies (6)0
Replies (6)
Cash Crusaders Franchising's replyOfficial
25 Jan 2023, 15:56Good day
Our sincere apologies for the inconvenience this have caused you – kindly note this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you
Cash Crusaders Franchising's reply25 Jan 2023, 15:56
Official
Good day
Our sincere apologies for the inconvenience this have caused you – kindly note this is not the experience we would like our customers to receive.
Please note that your complaint has been escalated to senior management who will be in contact with you.
Thank you
ML
May L's updateReviewer Update
25 Jan 2023, 16:371. The phone is used, but being sold as new.
2. Phone is a demo model, but had to pay full price. Screen protector has been incorrectly app****.
3. Software is not original Android as advertised.
4. Components such as charging brick, cable and SIM ejector tool missing from box.
5. Charging brick broke after 7 days.
6. SIM card slot is damaged/scratched.
7. Phone (FiGi Note 11 Pro) is marketed as 16 MP, but only 13 MP in reality.
8. 128 GB storage advertised, 64 GB in reality.
9. Processor is not as advertised.
10. Staff in store attempted to deploy psychological abuse strategies by GASLIGHTING me and attempting to give me a Vivo charging brick.
11. My request to refund in line with store policy was refused by said staff member.
The store I purchased from is Rondebosch, CPT.
This is a brief summary. I am sick and tired of having to fight to get my money back, or a working, new replacement phone. I will not be traveling to the store again, or writing a more detailed response. I have spent enough time, money and energy on this. Cash Crusaders is at fault, so Cash Crusaders should endeavour to rectify it. You have my contact information if you require more details, and I will happily discuss telephonically, followed up by an email confirmation. I trust you will find this an amenable way forward.
2. Phone is a demo model, but had to pay full price. Screen protector has been incorrectly app****.
3. Software is not original Android as advertised.
4. Components such as charging brick, cable and SIM ejector tool missing from box.
5. Charging brick broke after 7 days.
6. SIM card slot is damaged/scratched.
7. Phone (FiGi Note 11 Pro) is marketed as 16 MP, but only 13 MP in reality.
8. 128 GB storage advertised, 64 GB in reality.
9. Processor is not as advertised.
10. Staff in store attempted to deploy psychological abuse strategies by GASLIGHTING me and attempting to give me a Vivo charging brick.
11. My request to refund in line with store policy was refused by said staff member.
The store I purchased from is Rondebosch, CPT.
This is a brief summary. I am sick and tired of having to fight to get my money back, or a working, new replacement phone. I will not be traveling to the store again, or writing a more detailed response. I have spent enough time, money and energy on this. Cash Crusaders is at fault, so Cash Crusaders should endeavour to rectify it. You have my contact information if you require more details, and I will happily discuss telephonically, followed up by an email confirmation. I trust you will find this an amenable way forward.
ML
May L's update25 Jan 2023, 16:37
Reviewer Update
1. The phone is used, but being sold as new.
2. Phone is a demo model, but had to pay full price. Screen protector has been incorrectly app****.
3. Software is not original Android as advertised.
4. Components such as charging brick, cable and SIM ejector tool missing from box.
5. Charging brick broke after 7 days.
6. SIM card slot is damaged/scratched.
7. Phone (FiGi Note 11 Pro) is marketed as 16 MP, but only 13 MP in reality.
8. 128 GB storage advertised, 64 GB in reality.
9. Processor is not as advertised.
10. Staff in store attempted to deploy psychological abuse strategies by GASLIGHTING me and attempting to give me a Vivo charging brick.
11. My request to refund in line with store policy was refused by said staff member.
The store I purchased from is Rondebosch, CPT.
This is a brief summary. I am sick and tired of having to fight to get my money back, or a working, new replacement phone. I will not be traveling to the store again, or writing a more detailed response. I have spent enough time, money and energy on this. Cash Crusaders is at fault, so Cash Crusaders should endeavour to rectify it. You have my contact information if you require more details, and I will happily discuss telephonically, followed up by an email confirmation. I trust you will find this an amenable way forward.
2. Phone is a demo model, but had to pay full price. Screen protector has been incorrectly app****.
3. Software is not original Android as advertised.
4. Components such as charging brick, cable and SIM ejector tool missing from box.
5. Charging brick broke after 7 days.
6. SIM card slot is damaged/scratched.
7. Phone (FiGi Note 11 Pro) is marketed as 16 MP, but only 13 MP in reality.
8. 128 GB storage advertised, 64 GB in reality.
9. Processor is not as advertised.
10. Staff in store attempted to deploy psychological abuse strategies by GASLIGHTING me and attempting to give me a Vivo charging brick.
11. My request to refund in line with store policy was refused by said staff member.
The store I purchased from is Rondebosch, CPT.
This is a brief summary. I am sick and tired of having to fight to get my money back, or a working, new replacement phone. I will not be traveling to the store again, or writing a more detailed response. I have spent enough time, money and energy on this. Cash Crusaders is at fault, so Cash Crusaders should endeavour to rectify it. You have my contact information if you require more details, and I will happily discuss telephonically, followed up by an email confirmation. I trust you will find this an amenable way forward.
Cash Crusaders Franchising's replyOfficial
27 Jan 2023, 10:04Good Day May Lewis,
Thank you for the detailed response, I will send this onto the relevant parties and they will get back to you shortly.
Kind Regards,
Thank you for the detailed response, I will send this onto the relevant parties and they will get back to you shortly.
Kind Regards,
Cash Crusaders Franchising's reply27 Jan 2023, 10:04
Official
Good Day May Lewis,
Thank you for the detailed response, I will send this onto the relevant parties and they will get back to you shortly.
Kind Regards,
Thank you for the detailed response, I will send this onto the relevant parties and they will get back to you shortly.
Kind Regards,
ML
May L's updateReviewer Update
27 Jan 2023, 13:21Hi,
Thank you for your responses.
The matter has been resolved. I would like to thank Iptishaam for her kind and professional assistance in this regard. Unfortunately, I had assumed she would contact me on Monday and when I did not hear from her until Thursday, I thought the matter had been forgotten. I will update the review accordingly.
Thank you again, Iptishaam, for excellent service and working to resolve the problem in a way that reduced inconvenience to me.
Thank you for your responses.
The matter has been resolved. I would like to thank Iptishaam for her kind and professional assistance in this regard. Unfortunately, I had assumed she would contact me on Monday and when I did not hear from her until Thursday, I thought the matter had been forgotten. I will update the review accordingly.
Thank you again, Iptishaam, for excellent service and working to resolve the problem in a way that reduced inconvenience to me.
ML
May L's update27 Jan 2023, 13:21
Reviewer Update
Hi,
Thank you for your responses.
The matter has been resolved. I would like to thank Iptishaam for her kind and professional assistance in this regard. Unfortunately, I had assumed she would contact me on Monday and when I did not hear from her until Thursday, I thought the matter had been forgotten. I will update the review accordingly.
Thank you again, Iptishaam, for excellent service and working to resolve the problem in a way that reduced inconvenience to me.
Thank you for your responses.
The matter has been resolved. I would like to thank Iptishaam for her kind and professional assistance in this regard. Unfortunately, I had assumed she would contact me on Monday and when I did not hear from her until Thursday, I thought the matter had been forgotten. I will update the review accordingly.
Thank you again, Iptishaam, for excellent service and working to resolve the problem in a way that reduced inconvenience to me.
ML
May L's updateReviewer Update
27 Jan 2023, 13:24I noted that your website is still advertising the incorrect specs of the phone, as listed in point form above. The description also advertises a glass case. Will this be updated?
ML
May L's update27 Jan 2023, 13:24
Reviewer Update
I noted that your website is still advertising the incorrect specs of the phone, as listed in point form above. The description also advertises a glass case. Will this be updated?
Cash Crusaders Franchising's replyOfficial
30 Jan 2023, 10:33Thank you
Cash Crusaders Franchising's reply30 Jan 2023, 10:33
Official
Thank you