This is how you lose customers

This store at Princess Crossing is operated by ***********, rude and unprofessional employees. According to "company policy" which is at the back of the slip states if there is a problem with your dvd disc or in this instance a Xbox game, return the game within 24 hours. I've returned this game but I'm informed by Tumi and Nerina that the "Company policy has changed, last year and they only offer exchanges" I ask to see this "new policy" because this was never brought to my attention and mind you this so called new policy isn't printed at the back of the receipt. The Consumer Protection Act clearly states that such information must be disclosed. I've walked around the store, no such information is displayed except the Facebook group. Patheticly poor service and knowledge. Stay away from this store at Princess Crossing. But I must mention Mary-Ann was calm, respectful and professional not like those two.