They dont follow repair and warranty

In December I bought a LG Microwave, it stopped making the contents hot so i took it to the CC at Centurion Mall where i purchased it. After a month i get told that they are not willing to pay for the repairs and will issue a refund OR I can pay in for a lesser spec microwave. Surely if the Microwave is repairable they need to fix it ?

I escalated this to CC Head office where this was also left for an additional 2 weeks, eventually i get a call from an Elijah. I am told that the microwave is not repairable and i should be grateful that the store is willing to issue a refund. How unacceptable and completely misinformed do these people think their clients are? OFCOURSE you need to refund me the full amount! I do not need to feel lucky or grateful to get my money back for an item that is not working, that is why YOU as CC has a warranty.

I was basically then told "OH WELL" report it to the credit Ombud, so that you I will do that and il do one better, il report it to the Consumer Goods and Services Ombud aswell.

Its simple, if the item can be repaired, REPAIR IT. In my time of waiting for you to wake up i purchased R2200 worth of Gardening equipment at the same store!