Theft enablers

I have an issue with Cash Crusaders and felt like I needed to share as they are enabling theft. My phone was ****** and pawned at one of the branches a few months ago, I contacted the police immediately when my phone got ******, a case was opened and the detective went to the branch but was told the phone had been sold already... I contacted them and was told that the lady who dealt with my enquiry went on maternity leave... so I recent all the information via e-mail to another staff member at head office. The phone was blacklisted... but they has already sold it to someone else... I dont know what type of theft is going on here but I need answers. The value of the phone is R6500, they never requested any proof of ownership when it was pawned... so even after that the phone is blacklisted and they still went and sold it to a customer! This is *****

They had all the information regarding this enquiry and still never got back to me... They knew the phone was sold and still giving me stories... I don't know why they are investigating this long but I need answers, because I am going to publish this in the newspaper... I want to know why the phone was sold to a customer after it was blacklisted and why they accepted the phone without proof of ownership