The manager at Cash Cursaders Dobsonville is rude and running a **** after my goods had been looted.

The manager at Cash Cursaders Dobsonville is rude and ****med me of money after my goods were looted. I received an sms that the branch would be opening after the unrest that resulted in the store being looted. I had pawned my tablet and Cellphone after falling on hard times after losing my job due to Covid. The store was looted and my staff was also ******, I went to the store on their opening day (3/08/2021)to enquire about my items. The sales assistant told me that she didn't know what the process was in this instance and called the manager to come and assist me. The manager told me that all the goods in the store were ****** and they would replace my goods or buy them from me at the cost price but he said they didn't have any money since they were waiting for the insurance company to payout their clam. The manager told me I should pay an extension fee and when they get the money from the insurance company they'd call me so we can resolve my matter. I told him I was there to pay the full price for my goods but he insisted that I pay an extension fee because they had no money and reassured me that he'd call me back.

After reading the contract he gave me and calling another branch to verify this story because it didn't make sense since I was paying interest for goods that I wanted to pay for and take back but were not there, I found it unfair and unreasonable.

I went back on the 7th August 2021 and I asked him for an update and he told me that he doesn't know what I was talking about and I was lying, he started shouting at me in front of his staff and other customers and told me to go and lay a complaint he doesn't care, I took down his name Nhlanhla Zwane. He made me feels so small and like I didn't matter. The manager has no respect for his customers and other customers were also complaining and he told us that it's his store and will do as he pleases.

I just want to pay their money and get my goods back or be compensated for my goods. This guy has no customer service and needs to be fired for ******** people as per there contract " The Pledgee shall in the event of any loss or damage to the pledged goods that may arise as a result of fire, theft, disaster; Acts of God or any event beyond the control of the Pledgee, shall compensate the pledgor to the sum of fair market value less the settlement value at the time of failure to deliver property" and the contract doesn't mention any of the ******** his doing. This is against the consumer act and is a violation of customer rights.