TS
THOBEKA S

1 reviews | Active since Oct 2013

03 Jun 2019, 11:07

Terrible treatment in Cash Crusaders Watergate

I purchased a cellphone a Doopro P5 last year, after hardly 2 weeks it started giving me problems, it just froze and refused to charge I took it back the staff said they had other customers that had similar problems. They took it for repairs then it came back, after hardly a month did the following thing I took it back then again repairs I was so angry because they kept saying there was nothing wrong with it as if I am mad and the manager is very rude. I contacted head office who did nothing about it. I left it in that store close to 3months then I remember its my hard earned money, went in Feb to take it and only survived 2months, I feel degraded as a client and victimized in the way I have been treated, yesterday I went there and it was back on repairs with the same story, I was so angry and close to tears because I do not use it..it is always on repairs, I demanded to speak to someone senior and they refuse. This is the Watergate Cash Crusaders, they totally have no regards for customers.

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Replies (2)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply03 Jun 2019, 11:09
Official
Thank you for bringing this to our attention. We have escalated this to the operational manager and the regional manager for resolution. We apologize for the inconvenience this has caused you.      
TS
THOBEKA S's update08 Jun 2019, 10:37
Reviewer Update
I dont even know why does Cash Crusader bothers to reply on this platform if they have no intention of taking any action. I have had no contact from any of them