sH
sipho H

1 reviews | Active since Aug 2012

07 Aug 2017, 10:49

Terrible service

<p>On the 28 May i took my samsung tablet phone in for a loan in tsakani mall and on the 26 June when i took it out it had a crack screen. I immediately submit a complain to Dumisani and he directed me to the store Manager. I spoke to the manager and he promised to look at the video footage to determine the condition of the phone when it was first booked in and todate i have not received a feed he back. When i call he keeps changing his story and pointing me back to Dumisane and dumisane points me back to him. This has been going on for two months now and i'm really dissapointed with the terrible service i'm getting from cash crusaders. I've been patient more than enough now, i need my phone fixed. my contact number is ********** 903 and id ********** 243083.</p>

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Replies (2)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply07 Aug 2017, 12:23
Official

Hi Sipho

Thank you for bringing this to our attention. I have escalated this matter to our Operations Manager and Regional Manager in Gauteng.

Kind Regards,

Alaine Rossouw - Marketing Manager

sH
sipho H's update07 Aug 2017, 12:50
Reviewer Update

Thank you Alaine for your prompt feedback and I trust this will be resolved as soon as possible.