Terrible customer service / Defective tablet

<p>About a weel ago I bought three Samsung tablets from the Doringkloof, Centurion branch. I spent over R5000. The sales person told me that there is a 6 month guarantee on the electronic devices. We were also informed that the devices are not network locked. The same day I had to return the one device because it was network locked. It was exchanged for another one with apeared to be fine. Within days it started to freeze. But then the real problems started. I noticed the battery does not last long. Planning to take it back on my day off. Today the one moment the battery was half, then suddenly flat. I tried to charge it, but the tablet was dead. I took it back and the sales person forst told me the battery is not covered by the guarantee. I freakedm because that was not said when I bought the items. Then the manager told me it canot be exchanged but has to be sent in for repairs. So now I am without phone for up to 21 days. And arrogant!! Yes. I did freak out. But only agter the manager gave me attitude. THE CPA clearly states that with secondhand goods it is either repair, replace or refund. The customer's choice</p>