Terible service

I must say i am very dissapointed in the service i received today. I bought a deep fryer pan on the 9th June and only used it Sunday the 21 June when we plugged it it never worked took it back today the 23rd and was told about the 7 day policy which means now one cant buy a present in advance due to their policy, so i was than told that the frying pan would be taken for repairs in my opinion elevtrical applianceces are very sensitive meaning this fryiing pan will constantly give me problem.What made me more angry was the fact that the lady who assisted me with the manager told me to go and wash the frying pan and come back with it really now could they not maybe ask me to wash it there im sure they have a kitchen instead i was told they would send it as it is they not sure if they will take it without being washed. Very dissapointed in the service