Taken advantage on absentia

I have a acrimonious situation that started today once started dealing with my black counterpart. I cannot understand all the past two I have been dealing people of another race my views were taken into consideration and respected. On Sunday 23rd June MY contract was expiring with cash crusaders of a buy back/pawning my washing machine. I made a call to them on the 24th at 08h47 realizing I was not going to make 10h00 trying to get someone to GO renew the contract as it is the norm when you KNOW you not gonna make it and taking your item out. It is even stipulated in the contract. I asked them to at least give me that day completely. But my Guy I got him last minute and them we agreed he's gonna wake up in the morning and guard them to be there before they even open.

He indeed goes there before they opened on the 25th around 08h30. They indeed haven't opened and they do around 9. He goes there and speak to them and got sent to the manager who tells him that I have forfeited my washing machine regardless the fact that I called the shop on the 24th at 08h47 explaining the situation that I'm NOT around I'm in the Eastern Cape so I'm kinda struggling to get someone to send there. Apparently this manager guy called Brian defuses even the fact that I called the shop and explained to them. It's like he's fighting with us the fact that we didn't speak with him. How were I supposed to even know him if his bosses didn't even mentioned him but they agreed to the valid explanation I was giving as is the stipulated norm when you cannot make it there.

He tells MY Guy that he's going to sell my washing machine and that I must pay R2500 as deposit to buy it back instead of the R397.98 WE WERE GOING TO pay as renewal fee. And that he's gonna run short if we pay the amount stipulated on my contract. I kinda got gobsmacked because I did picked up MY Fone and explained the situation to whoever of an indian descent and he understood ME. But NOW we dealing with our own descent counterpart and he's victimizing us. I kept on calling there wishing to speak with someone who'll understand ME and the call I made previous day. But I kept on being taken back to this Brian. I was hitting a breakwall and asked him if he's got R2500 on his pocket then he dropped ME with a phone on MY ears.

My Guy called ME and told ME they even chased him away. Now I would like to review these types of tricks if are really acceptable in these types of consumer places and is it even lawful of them to themselves the way they're continuously DOING. If NOT THEY MUST kindly stick to the contents and stipulations of the contract NOT TAKE advantage the fact that I was THERE TO DO THIS MYSelf.