Supp**** a faulty product which cost me R269 to fix and then failed to meet thier own deadline for repair

<p>I bought a Krupps espresso machine at your Grand Central store.<br />I had to replace the milk frother spout at a cost of R270, after which it worked fine.<br />After about 5 months it broke and I returned it on 21 December 2016.<br />I was told it would be repaired within 7-14 working days (by 12 January) ... and someone would call me back to inform me when I can collect it.<br />Nobody called me back.<br />On 12 January I call the Grand Central store. The lady tries to put me through to someone ... I wait ... and get disconnected. My time and my airtime wasted!<br />On 16 January I call again. I get disconnected ... TWICE! More time and airtime wasted.<br />The third time I speak to Marvin. His excuse is that the repairers were closed. So, is that my fault? He promises to find out and call me back.<br />Later that day, I get voicemail ... Marvin only says he will call me again later.<br />But he doesn’t call me back! No call, no missed calles, no voicemail, no explanation.<br />Today, I check your website and find a number for Candice Koff. I call TWICE ... no reply!!</p> <p>And so now I find myself wasting more of my time writing to you ... !</p> <p>Kindly refund me the R499 I paid for your *******, plus the R269 I had to pay for a new milk frother spout, plus R400 for wasting my time because your service is non-existent.</p>