Super Good Customer Service

We bought a laptop on Friday the 7th of August at the shop. However when we got home the there where so many defects with the laptop that we did not see maybe this can be blamed on excitement of owning the product. I feel that the salesman should have explained/shown these to us.<br> <br> We decided to return the laptop. The Salesman was not willing to help us telling us that the exchange only applies to new products. This is incorrect, I think Thapelo should be trained on the return policy, because clearly he is not.<br> <br> I requested to see a manager or a supervisor then he sent us to Dawie. Dawie was able to remedy the situation and offered us an exchange and gave us a better laptop. Surely such commitment customer satisfaction has to be commended.<br> <br> Please pass this on to Dawie's manager so that he gets the credit he deserves. <br> <br> I will visit your shops again, and recommend it to friends and family, thanks to Dawie.