Super Disappointed with the service I am receiving and the quality of the actual product

I bought a fridge in Cash crusaders Woodstock in Capetown on the 30th of November 2020 and as soon as I got home I realized there is a problem with the fridge, I called the store to get them to come and have a look at the fridge as I thought maybe I could not set it up properly in the front keypad, so they sent someone to come and have a look at it beginning of December and the person arrives with no buckets, swaps or mops, makes a mess in my kitchen and tells me he will return in a week, week passed and he did not return, I called the store again and someone else came same story not tools and the guy leaves a mess cool, and I called again last week, mind you I am supposed to be using this fridge, I had to give away some of the food to the homeless as it was gonna go off anyway, so the last guy told me there is a part they have to order and they did not call again, today (12/01/2021) I call the store and guess what the manager has no clue that this is not sorted I could hear her shouting at the person thats supposed to fix the problem and to my surprise she agrees with me in my tantrum tone to bring back the fridge to the store at my cost!! I am soooooo disappointed and hurt after all this headache could they have not at least made this stressful situation a bit better by sending someone to come pick it up or just get it fixed? super disappointed.