STOVE

My husband surprised me and purchased a gas stove and i was not happy about it because it is dangerous for the kids, when i called the shop i spoke to the owners wife and she said its fine i can return it for a normal stove. When i went to return it there was only one stove there which was a normal stove. The gas stove was R1800 and normal stove R2300 , i had to pay in the difference . The owner did not want to give me my cash refund back and basically forced me to take a stove i was not happy about. He was rude and basically only after the cash instead of customer service I have never used the oven and today when i wanted to make pies it was not working. It supposed to be a brand new stove and also was told should it need to be repaired they will have to take it.Do they not come to your home to fix like the other stores. How do you go back to an arrogant attiude owner to report this as i do not even have my stove for a month . This is unacceptable , what happened to customer service???