Staff *********** and my item I drove for was given to another customer which was said to be held for me.

I am deeply upset at the service I received at Maitland cash Crusaders They have totally made me loose my faith in any of their franchises. I ordered an item recently from two stores one in Maitland and the other in adderley cash Crusaders I phoned to confirm that I will come and fetch a certain item they showed in store at Maitland online. This was confirmed with the sales person and that they will keep the game for me. I drove on the 01/07/2020 to get the item I arrived exactly at 5pm and they shut the door in my face. I said to myself it's fine I'll send someone to fetch it tomorrow. I confirm the items availablity early the next morning at 9:27. To see if I can still send someone else to get it, they said they are still holding it for me. Just to get there and realise they have given it to someone else and bare in mind there was only one available. No other store had the item. Their response in the store from the staff was upsetting they offered no help or solutions. I'm deeply dissatisfied at how I was treated. I wasted time, money,petrol and airtime. To get this item which was given to someone else as I found out.