Sometimes you have to speak upwards

I would like to write a review about Cash Crusaders Rosettenville, I have had several bad experiences with this store. I have on the Saturday before fathers day 19june 2019 wanted to purchase a grizzly knife for my husband and the 3 extremely rude cashiers looked at me like I was from another planet, the item was not priced and they told me the lady who does the pricing is off so they can't help me, I asked if perhaps someone else assists when she isn't on duty, I then asked the cashier if Lui the store manager could perhaps help as tomorrow is fathers day and i really liked the knif, she said no we can't ask him because we will be in trouble and are to scared to ask, I rep**** is he the king of the castle by this time I was absolutely frustrated and left, a couple of days later Lui called my mom aside outside the store to complain about me without knowing all sides to the story, he told her he is a share holder and has staff in place so he doesn't have to deal with customers, he is the king of cash crusaders, now I have been in retail for plus 10 years as management and all the store manager are hands on and proud of there customer service, I am livid at the way a store manager feels like he has the right to confront my mom because it has been bothering him but keep in mind he hasn't bothered to get all sides first, the cash crusaders staff are rude and unhelpful behind the till, do they receive customer service refresher training because as a store manager I would be embarrassed to say because I own shares I can let my unqualified staff run my business with confidence. I went into the store today 13 July 2019 and I waited by the jewellery counter as I wanted to buy a ring, I was ignored and waited for service when i asked for assistance, I was then told by the security gentlemen who refused to give me his name they have lost the keys and I must come back, I explained I can't and they said you will have to stand there while they carried on chatting to each other, if the staff treats me and my mom with an absolute ill disregard what are other customers experience. I feel the management needs to actually take initiative to assist customers also, I know the customer is always right and you need to hear all sides of a story before you jump to any conclusions and antagonize my poor mother, ask for my contact number and actually call and address the matter correctly with myself and i would have gladly explained why I was so frustrated and what made me ask is he the king of the castle , a customer no matter how big or small is a integral part of all thriving businesses and with the way the economy is at the moment a store needs to cherish all customer. I would like a written apology to my mom and that the staff behind the counter are enlightened on how to deal with customers fairly.