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meagan P

1 reviews | Active since Apr 2019

03 Jan 2024, 08:16

Sold something that doesn't work

Good day I'm very disappointed in the service received at this store

I purchased a laptop from this store on the 15th of December 2023,however hardly used it due to the holidays... When I returned home I charged the laptop but the battery wouldn't get full I thn took it to the store and was advised that I need to buy a new battery how do I need to buy a new battery when the receipt gives me a 6 month repair guarantee

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Replies (1)
Cash Crusaders Franchising
Cash Crusaders Franchising's reply04 Jan 2024, 07:32
Official
Good day,

Our sincere apologies for the inconvenience this may have caused you, this is not the experience we would like our customers to receive.

Please note that your complaint has been escalated to customer service department that will be in contact with you shortly.

Thank you