Sold me a phone that was later blocked by the seller

On the 2 September 2023 I purchased an Iphone 14 plus at R15000, It was a good buy but on the 28-09-2023 the phone started losing network I texted the sales person who said I should bring it in Friday 29-09-2023, when I got there they told me that they would take it to the repair guy to see what is wrong with the phone, I told them I would return Monday because I was able to use my banking apps on wifi. Monday I went to the shop and when I got there both the manager that was in Friday and the saleperson were not there. The ladies that were there told me the shocking truth that the phone was not sold to crusaders but rather it was security for a loan and that the phone did not belong to the lady who made the loan but It was a company phone, the ladies confessed that a week after buying the phone the lady came into the store begging for me to return the phone and asked for my number so that she could call me, after she failed on that she then went to block the phone and I assume that she reported the phone as lost at her work. I asked them why did they allow a person to bring in an item that does not belong to her, and the answer I got was that the lady begged them for the loan and she did say the phone is a company phone. I want someone from Cash Crusaders to understand that I have lost revenue for not having a phone and I have lost money on fuel for driving up and down trying to sort this issue and to go search for another phone 72km away. I also want to bring to the Crusaders management that your stores seem to have some sort of *******ion going on by deviating from ethical ways of doing business because Friday the salesperson and the manager **** to me as they did not tell me the real story behind the phone but instead offered to have the phone unblocked by a Pakistani shop. It is very disgusting that *******ion is now affecting private owned institutions. I also want to thank the lady Manager that was there to assist me.