Small issue - big task - Thank you Cash Crusaders for making policies that are not customer friendly at all!!!

Item: Cash Crusaders Franchising
Rating: 1
Author: George M

I bought a Doogee mobile phone from Cash Crusaders Darros center Kensington not a month ago.. I went there this morning to show them that the battery was swelling up.

Firstly I dont agree to not supporting themobile device you are selling, They informed me i would have to purchase a new battery which they do not carry in stock! but if it important I can buy a battery and they will remove on from another one and they can give it to me. I dont agree again. ( I may be wrong)

Secondly the phone is not even a month old as i have said, if i had bought a second hand phone then yes not to guarantee a battery awesome. but a brand new device, makes no sense to me, but then to make me pay for a new battery and then wanna give me one off the floor also makes absolutely no sense to me at all. I dont want any special treatment, but i think that there is a problem when you selling a device and cant support the battery on site at least is ridiculous, If my phone was not working at all how would i do bussiness for SEVEN day waiting for a ****** battery, and lastly not to take in to consideration the age of the device, the fact that batteries are dangerous swollen and can explode, and that the battery is no putting pressure on my screen and making the functionality difficult!!!

I will accept if i am wrong but i feel that a brand new devices battery should at least fall under the warranty and should be replaceable but the store supporting such and unknown entity as i can not just go and try organise a battery from just anywhere.

Cash crusaders should review this policy in my eyes and consider that smart phones are business tools and can not be without for the sakes of a battery..

Thanks

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George M's updateReviewer Update

27 Sept 2018, 14:06

Hi Everyone, I would just like too thank Cash Crusaders franchising and more especially Rudy at Darras Center. What I had believed was going to be a long drawn out process of having my mobile fixed and working has turned out to be a pleasantly surprising experience of meet the guys. Yes my complaint was legitimate and will never back down from anything thing I had said in that complaint. Yet after receiving a response from Alaine Russouw I think it was the day after my original complaint Cash Crusaders as a organisation and franchising company sprang into action. receiving calls from the regional manager and store manager (Rudy). Battery issue sorted fast forward to collecting phone and oops now she dont get mobile network, instead of hurrying back to said store I allowed myself to calm and worked with faulty device for a week and a half. walking calmly into store i presented issue to Rudy and without a blink of a eye, relays apology and sympathizes with my situation and immediately swaps out faulty troublesome device for new one. Cash crusaders as a whole well done!! Rudy and Darras center who I now have got to know a little better, simply outstanding experience and customer relations after small blow up, so many other companies would have drawn a large X on my forehead and used it for any opportunity. You were professional and helpful after I had said some unruly things. Johnson I would also like to apologize to you for our original encounter and say thank you for staying professional. Thanks guys and Take care

George M's update27 Sept 2018, 14:06

Reviewer Update