Slow to No Service on top of BAD SERVICE...

12th November I wrote a complaint about Cash Crusaders (Cape Town, Table View) bad service. 19th November Cash Crusaders rep**** on my complaint stating that I should send my complaint to info(at)cashcrusaders.co.za. So, I did on the same day. Later that day Candice Poggenpoel rep**** to my mail saying: “Dear Damian,” (keep in mind my name is Daniël) “Please see below email for your reference.” “Regards,” “Candice” With no text or attachments below (besides Cash Crusaders logo as a Jpeg) I kindly rep**** (still the 19th November) That my name is Daniël and that I do not understand what I should be looking at or “see” below her mail. 20th November I sent her a mail trying to remind her that I am still waiting for her reply or a response. Today I am still awaiting a reply from Candice who was supposed to investigate the situation. I am starting to feel that the problem is not just with one franchise of Cash Crusaders but with the department that should be dealing with the bad franchises as well.