MM
Martyn M
1 reviews | Active since Apr 2015
05 May 2025, 12:27
Shocking service
On the 19-04-2025 I purchased a Doogee S Punk Cell Phone online to collect from Mall@55. During the final stage of the transaction it showed a order number momentarily on the screen and then showed an "authorization failure". I have sent head office notifications via the website, these go unanswered. I have called the store on numerous occasions to be told they cant see the payment, yet it has left my account and shows it went to Mal Centurion account. I have contact someone at the store called Mpho who communicated via WhatsApp and phone calls, yet thinks it is funny, continuously laughing when I am trying to explain my frustration. Now is there someone who can assist?
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Martyn M's updateReviewer Update
09 May 2025, 17:29Eventually 3 weeks later after threatening to bring a friend from Commercial crime unit of the SAPS, within 5 minutes of entering the store, the payment was found and 10 minutes later I walked out with my phone.
I will NEVER do business with them again
I will NEVER do business with them again
MM
Martyn M's update09 May 2025, 17:29
Reviewer Update
Eventually 3 weeks later after threatening to bring a friend from Commercial crime unit of the SAPS, within 5 minutes of entering the store, the payment was found and 10 minutes later I walked out with my phone.
I will NEVER do business with them again
I will NEVER do business with them again