Shocking Service!!!

Re: Cash Crusaders Eva ton Branch Transaction No: CKS ********** 0006

I went to borrow money on the 05 April 2018 and I gave in the BEHRINGER EP4000 in box with Power cable. My repayment amount was R1895.75 with interest of R395.41, and the expiry date was: 04 May 2018. On the 03 May I went in to pay the interest of (R395.41) but I was surprised that the repayment could only be on cash and I had card. When I raised this issued to the staff member (Zandi) she called in Solomon Ndlovu who gave me an attitude that It should make sense to me that I received cash and I should expect to pay in cash.

When I told him that’s not a case with other branches he told me that they worked differently. I then asked why was I not told about this, written elsewhere on the contract the was no answer all I received was an attitude that I was impossible. I mean I had to go out and wait for my turn to withdraw cash. And this wasted my time as the grant people where also there. After payment with cash Zandi referred me to the Manager to complain, I waited a bit but I was already late for my appointment.

Today I called-in to confirm the payment date I was told that device was on display already for selling. I asked how seeing that the date should be the 4th, Zandi (the consultant)asked me to come in with my documents but I asked what time they where closing she said @ 17:45pm. I rushed-into and arrived @ 17:51pm. Doors has been closed already they where waiting to leave I knocked they did not open until I waved the document and told them I called earlier. Zandi came to the door and requested the document, she then came to me to explain that I did not sign the new contract which would show the new expiry date the 01.052018. She insisted that she told me to go and get the contract, in told her I went to the back to look for the Manager as ordered but not to sign the contract, I don’t understand the following: • Why I was given the receipt without signing the new contract on the 03.05.2018, whose job is it to make sure that I sign the contract, • And if so why I was not called to come and sign, • Why has the re-payment date changed for the 05 to the 01 of the month, • Today, why is the store closing @ 17:45 when other at the Mall not closed yet, (will raise this with Centre Management also), • And why did when I asked to see the Manager (Petunia Ndlovu) was not called, Solomon Ndlovu insisting that she would not come out a she was very busy, Solomon refusing blatantly with attitude.

I need my device back without paying because it’s already on sale without my knowledge and because of the bad service I received. This is by far the very worst service!! I ‘ve ever received from any of your branches.